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FAQ

faq

Forum Details
Title How do I receive A/S?
Posted by DIGNIS (ip:)
  • Date 2017-06-05
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Scope for A/S is determined by our regulations.

Please contact Dignis to request an A/S, either via email (dignis@dignisdesign.com), or our online forum (bulletin board).


> Free repair

   - Items with defective assembly or finish may be exchanged for free.

   - Omitted or damaged parts will be re-supplied.

   - The period for free A/S is limited to 15 days after purchase.

> Paid repair

   - Repair costs will be charged according to the leather and case conditions, in case of damage during consumption or by user carelessness within one year after purchase.

   - Paid exchanges to new product is limited to once in a given year.

     : Refurbished (irreparable items) – offered at 50% of consumer price

       Repaired (reparable items) – varying by product condition


Please call us to check eligibility for A/S, and then send us the receipt or certificate of guarantee acquired at the time of purchase and the product to Dignis headquarters.

According to our A/S procedures, you may capture the online purchase page with the place and date of purchase shown.

All products ordered from our headquarters are shipped with a certificate of guarantee with the place and date of purchase shown. Other purchase points only include a certificate of guarantee. Therefore, we kindly request a separate document of purchase information.   

Please send the product and purchase information to the address below.

 (05854) #A622, A-dong, 201, Songpa-daero, Songpa-gu, Seoul, Republic of Korea

We ask for your understanding that customers shall bear return shipping costs for free A/S services within 15 days from purchase.

 

  In person:  (05854) #A622, A-dong, 201, Songpa-daero, Songpa-gu, Seoul, Republic of Korea

  By mail:

      - Purchase information, certificate of guarantee

      - Customers bear return shipping cost (email inquiry for shipping cost required)

      - Address: (05854) #A622, A-dong, 201, Songpa-daero, Songpa-gu, Seoul, Republic of Korea

      - Contact: 02-421-5445 (10:00AM~18:00PM KST)




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